Why don't I receive anymore invoices for prepaid SIM cards as of December 2017?

Legally, we can only send invoices based on monthly usage. We can’t send invoices based on top-ups. So it’s possible that one top-up shows up on multiple invoices. We did this in 2016, but reverted back to the old system (invoicing per top-up) because we got a lot of negative feedback from Vikings. But the old system is not in accordance with the law. That’s why we took this decision to not send any more invoices for prepaid SIM cards.
Would you still like an invoice? Then you’ll have to switch to a subscription. For subscriptions, invoicing will continue as usual. And they’re awesome as well.
Don’t know which subscription to choose? Then check out our offer. It’s only a suggestion. We like to give good advice.

Tip: until the end of this year (2017), the calling credit of your prepaid SIM card will be converted into Viking Points if you switch to a subscription. Those Viking Points are used automatically to pay for your subscription.

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

1976
(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

Ask a question