How do I activate the top-up service by text message?

Chris Jansen
– Updated

Select 'Settings' and click on 'Payment settings'. If you want to add a new payment method, select VISA, MasterCard or direct debit.

  • If you choose VISA/MasterCard, a payment of € 0.01 will be made to activate your automatic payment method. You will be referred to Ingenico Payment Services for this purpose. As soon as the payment has been made, your Easy Payment method will be activated. The € 0.01 will be returned to your SIM card afterwards as calling credit.
  • If you select direct debit, you will have to complete a mandate which we send to your bank. It can take up to 10 working days before the bank authorizes the mandate.

If your automatic payment method has been activated, your SIM card will either be topped up automatically or by sending a text message (by sending the message SIM TOPUP to 1984). The amount for an SMS top-up can be changed in your payment settings.

Please note:

  • An automatic payment method cannot be used to pay the € 15 registration fee for a new SIM card.
  • We recommend the first top-up to be done manually (via Bancontact, MasterCard, VISA or bank transfer). After that, your SIM card will be fully activated and ready to use the automatic payment method (for any subsequent top-ups).

Didn't find what you're looking for?

Submit a request