What can I do when my direct debit is blocked?

One of the last top-ups you did via text message or automatically via direct debit was rejected by your bank. For privacy reasons, the bank is not allowed to disclose the reason of this refusal. Therefore, you should contact your bank to check why the payment was refused. A common reason is that your account was overdrawn at the moment when the payment was requested from your bank.
Try topping up using a different payment method available on the website. If everything is back to normal, you can always let us know by email and we will reactivate the text and/or automatic top-up service again.

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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