I have not received my SIM card after 5 working days. How come?

Check if the address you provided is correct. Also verify if your name is clearly stated on your letterbox. If your address is correct, please send an email to the customer care team and we will send you a new SIM card. The first SIM card we sent you, probably got lost in the mail.

If you ordered a new SIM card (without number transfer) or a data-only SIM card, check your account to see if the registration fee has already been paid. As soon as the € 15 registration fee has been paid, the SIM card will automatically be shipped.


Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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