How can I activate 4G on my smartphone or tablet?

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Chris Jansen
– Updated

If you can't connect to the mobile in general click here.

If you don't have connection with the 4G/LTE network, but you do have a connection with 2G/3G-networks, please proceed below:

In order to surf using 4G, you need three things:

 

 

Checked all three, but still no 4G? If you're only connecting with 2G/3G (seen as E, 3G, H or H+) your network mode probably doesn't have 4G enabled. You can check this in your device.

  • Apple (iPad, iPhone 5, 5s, 5c, 6, 6 Plus): Settings > Mobile data > select "Enable 4G". 
  • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • HTC (Android): Settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE or 4G.

 

If your network mode is set correctly, and you still can't connect to 4G, please contact our colleagues from customer care so they can help you out!

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