How can I activate 4G on my smartphone or tablet?

In order to surf using 4G, you need three things:

 

 

Checked all three, but still no 4G? If you're only connecting with 2G/3G (seen as E, 3G, H or H+) your network mode probably doesn't have 4G enabled. You can check this in your device.

  • Apple (iPad, iPhone 5, 5s, 5c, 6, 6 Plus): Settings > Mobile data > select "Enable 4G". 
  • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • HTC (Android): Settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE or 4G.

 

If your network mode is set correctly, and you still can't connect to 4G, please contact our colleagues from customer care so they can help you out!

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

1976
(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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