In some European countries I’m not connected to the internet. Why is that?

You're probably connected with a local provider that doesn't allow data roaming. You can fix this by manually selecting a different network and rebooting your device.

Your settings have to be correct as well. Check our settings guides!

Settings ok, tried a different network, and still no internet? Try editing an existing access point or creating a new one using the settings below:

  • apn: internet.proximus.be
  • MCC: 206
  • MNC: 01

*You can't edit this on an iPhone

Reboot one final time, and you should be good to go! If not, send us a message or call the free number 1976.

Is the country you're in not part of the EU, Norway, Liechtenstein or Iceland? In that case, you won't be able to surf to avoid unexpectedly high costs. It's not possible to enable this again. In order to be able to surf mobile, we recommend you use wi-fi as much as possible or use a local SIM card. You’ll usually find those at airports.