What can I do when my direct debit is blocked?

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Roxanne
– Updated

TL;DR
You should contact your bank to check why your payment was refused. For privacy reasons, your bank is not allowed to disclose the reason of refusal.

More info
A common reason is that your account was overdrawn at the moment when the payment was requested from your bank. Try topping up using a different payment method available on the website. If everything is back to normal, you can always let us know by email and we will reactivate the text and/or automatic top-up service again.

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