What can I do when my direct debit is blocked?

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Roxanne
– Updated

One of the last top-ups you did via text message or automatically via direct debit was rejected by your bank. For privacy reasons, the bank is not allowed to disclose the reason of this refusal. Therefore, you should contact your bank to check why the payment was refused. A common reason is that your account was overdrawn at the moment when the payment was requested from your bank.
Try topping up using a different payment method available on the website. If everything is back to normal, you can always let us know by email and we will reactivate the text and/or automatic top-up service again.

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