How can I activate 4G on my smartphone or tablet?

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Pascale
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If you have a device that supports 4G and you are in a 4G zone, the only question remaining is how to activate 4G. The settings can vary slightly, but the following steps apply to most devices:

  • Apple (iPad, iPhone 5, 5s, 5c, 6, 6 Plus): Settings > Mobile data > select "Enable 4G".
  • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • HTC (Android): Settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Sony (Android): Settings > Wireless and networks > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

If, despite configuring the correct settings and being in the right location, you are unable to activate 4G, please contact our customer care team.

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