How do I cancel my subscription or prepaid SIM card?

  • Would you like to keep your number? Switch to a prepaid SIM card or subscription in your SIM card settings.
  • Want to switch providers? The new provider will handle the number transfer. You'll receive a final invoice for your subscription. Do you have a prepaid SIM card? Keep in mind you can't transfer your credit or bundles, only your number.
  • Want to cancel your number? If you have a subscription, you can do so in your SIM card settings. If you have a prepaid SIM, you can simply stop topping it up or send an e-mail to using your registered e-mail address.