My direct debit mandate was refused. What do I do?

When activating your Easy Payment fails, you have two options.

Does your first payment fail? In that case, your monthly bundle will expire immediately. From that moment on, you'll only be able to receive calls and texts, or call emergency numbers. Via your account you can draw up a new direct debit mandate, select your monthly bundle, and off you go again. In case there was usage outside of your bundle in the meantime, this will be billed in your next invoice or payment invitation.

Have you done a successful payment before? No need to rush then. :-) In this case you'll receive a reminder so you're able to pay your balance with a bank transfer. Here too, you'll have to set up a new Easy Payment method via your account afterwards.

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  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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