How do I know whether my device supports 4G?

If you are not sure that your device supports 4G, you should check whether your smartphone or tablet has the option 'LTE'. This stands for ‘Long Term Evolution’ and is just another name for 4G.

The Telenet Group network currently uses a frequency of 1800 MHz. Therefore, make sure that your device also supports this frequency - especially if you want to buy your device abroad. You will find the frequencies of your device under device specifications, in the manual or on the manufacturer's website.

Your device will not always automatically connect to the 4G network. It is therefore recommended to check or adjust your settings for mobile Internet.

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

1976
(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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