How do I request a micro SIM card?

Go to your account and select 'Settings' > 'SIM settings'. At the next step, you'll need to order a multi SIM (which contains a micro SIM too). 

A € 5 administrative cost is charged for this swap, which will be deducted from your calling credit (prepaid SIM card) or incorporated in your next invoice/payment invitation (subscription). Make sure that, when requesting a new SIM card, you have enough calling credit on your account (prepaid SIM card). If you have a subscription, the cost will be added to your next invoice or payment invitation or invoice. When you receive the new SIM card, remember to activate it via your account (

Alternatively, you can also use a SIM card adapter. It allows you to adapt the format of your current SIM card. These adapters are sold in most smartphone shops.

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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