What do I have to do when I can't connect to the network?

  • Restart your device completely and/or remove your SIM card for a moment. After a restart, your device is forced to make a new connection with the network.
  • Go to the settings of your device and manually select the Telenet Group network called ‘BASE’ or ‘Mobile Vikings’.
  • Test your SIM card in another device to check whether the problem reoccurs. This will allow you to exclude that the problem is related to the SIM card or the software on your own device.

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

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