I’ve lost my prepaid SIM card, or it was stolen. What should I do?

Go to the website and block your SIM card. Afterwards, you can simply ask for a replacement online on the same web page.

Can't reach the website? Make sure to inform us asap (and within 24 hours) about the theft or loss. We’ll then disable your SIM card.

Come and say hi

  • Do you have a problem with your device or are you in the neighborhood? You can find our opening hours on the right.

  • Address:
  • Corda Campus,
    Kempische Steenweg 309 Box 1
    3500 Hasselt, Belgium

  • Detailled route description

Call us

1976
(free, only for Mobile Vikings SIM cards)

078 353 033
(local rate)

Opening hours
Monday till Friday
08:30 - 12:00
12:30 - 17:00

Ask a question