What do bundle period and invoice period mean?
There are 2 periods: your bundle period, and the invoice period.
- The bundle period starts when you get a new bundle, and ends when your bundle expires. It could start on the 6th of the month and end on the 5th of the following month, for example. The next bundle period starts immediately after that.
- The invoice period is when we calculate your usage, and it does not run parallel to the bundle period. There are 4 fixed invoice periods:
- From the 4th of the month until the 3rd of the next month
- From the 12th of the month until the 11th of the next month
- From the 20th of the month until the 19th of the next month
- From the 28th of the month until the 27th of the next month
If your bundle period starts on the 6th of the month, you’ll get your invoice on the 12 of that same month.
That invoice will calculate you usage from the 12th of the month until the 11th of the next month. But because your bundle is renewed on the 6th of the month, you will see the usage of 2 different bundles on your invoice:
- First, the usage from the 12th until the 6th of the month.
- Then, the usage from the 6th until the 11th of that same month.
Your usage outside of your bundle is calculated using the invoice period, and will contain usage of 2 bundles.
Why isn't my invoice period the same as my bundle period? We make this distinction in order to work more efficiently. Your bundle can start at any given day of the month. On average, a month has 30 days, which would mean we'd have 30 possible bill cycles running simultaneously if your bundle period was equal to your invoice period. This way, we only have four bill cycles, meaning our financial colleagues can keep a better eye on what's going on and can fix things a lot quicker if an issue occurs.