What do bundle period and invoice period mean?
Your invoice or payment invitation shows two periods: your bundle period, and your invoice period. There are 2 periods: your bundle period, and the invoice period.
- The bundle period starts when you get a new bundle, and ends when your bundle expires. Your bundles are the data, calling minutes and Viking Advantage you get each month.
- The invoice period is when we calculate your usage, and it does not run parallel to the bundle period. There are 4 fixed invoice periods:
- From the 4th of the month until the 3rd of the next month
- From the 12th of the month until the 11th of the next month
- From the 20th of the month until the 19th of the next month
- From the 28th of the month until the 27th of the next month
Why isn't my invoice period the same as my bundle period?
Your bundle can start any given day of the month. On average, a month has 30 days, which would mean we'd have 30 possible bill cycles running simultaneously if your bundle period was equal to your invoice period. This way, we only have four bill cycles, meaning our financial colleagues can keep a better eye on what's going on and can fix things a lot quicker if an issue occurs.
Unclear? An example:
Your bundle starts on January 6th. You get your invoice January 12th.
- Your bundle period is from January 6th until February 5th
- Your invoice period is from December 12th until January 12th.
The invoice you get January 12th calculates the usage between December 12th and January 12th. But because your bundle is renewed on January 6th, you see the usage of 2 different bundles on your invoice:
- First, the usage from December 12th until January 5th.
- Then, the usage from January 6th until January 11th.
Your usage outside of your bundle is calculated using the invoice period and will contain usage of two bundle periods - provided you've had out-of-bundle costs, of course.