I can't call anymore. What do I do?

1. First of all, reboot your device.
2. Check your remaining calling credit or bundles.
3. Credit/bundles okay? Then switch between 3G/4G/LTE. You can do that in your phone's settings:

  • Apple: Settings > Mobile data > select "Enable 4G".
  • Samsung (Android): Settings > More settings > Mobile networks > Network mode > select 4G, LTE or an automatic network selection.
  • Nokia (Windows Phone 8): Settings > Mobile networks > Highest connection speed > LTE.

4. Try manually connecting to a different carrier (Proximus or Orange,...). Wait a few seconds, and reconnect to the Mobile Vikings network. Reboot your device, and you should be able to call again.

  • Apple: Settings > Cellular > Cellular networks > Automatic Switch: turn off
  • Android: Settings > More networks/settings > Mobile Networks > Network Operators > switch off automatic
  • Windows Phone: Settings > Network + Wireless > Cellular + Sim > Sim Settings > Network Selection > Search for networks

5. Are you abroad? Then try selecting another provider. You can do that in your settings as well.
6. Are you able to make outgoing calls, but unable to receive any incoming calls? Find out what to do when you're unreachable

Went through all the steps above and still can't call? Contact the helpdesk using the free number 1976 or send us a message.
 
Did you choose the Only Data price plan? In that case, you'll be able to receive calls but not start them. Of course, you can send messages through WhatsApp, Messenger, ... using mobile data.