I can no longer surf, text or call after my transfer. What can I do?

Make sure your phone is set to automatic network selection, not manual. This should do the trick. If this doesn't work after all, try rebooting your device or take out your SIM card for a few minutes.

Do you have a network connection but are still experiencing issues? Try changing your network mode to an option without 4G. You can do this in the settings of your device:

  • Apple: Settings > Mobile data > Turn ''Switch to 4G/LTE" off
  • Samsung (Android): Settings > More settings > Mobile Network > Network mode > Choose an option without 4G or LTE
  • Nokia (Windows Phone): Settings > Mobile network > Highest connection speed > Choose an option without 4G or LTE
Still experiencing issues after going through all steps? Call our helpdesk for free using the number 1976 or send us a message. Please give us a recent example as well as the exact location you're experiencing issues at.